Shipping policy

All orders are processed within 1 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Order Value	Estimated delivery time (from the date of dispatch)	Price
Less than Rs. 1000	1-2 Days for Mumbai, 3-4 Days for Maharashtra and 5-6 days for rest of India	Rs. 50
Rs. 1000 or more	1-2 Days for Mumbai, 3-4 Days for Maharashtra and 5-6 days for rest of India	Free

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at customercare@hanselngretel.in with your name and order number, and we will look into it for you.

https://hanselngretel.in/apps/trackorder

Refunds, replacement, and exchanges

Summarize your replacement policy here and link out to your full return policy page if you have one.

We accept replacement up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the replacement.

In the event that your order arrives damaged in any way, please email us as soon as possible at customercare@hanselngretel.in or Whatsapp us no. +91 7208549466 with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

If you have any further questions, please don't hesitate to contact us at customercare@hanselngretel.in or whatsapp no. +91 7208549466.